Frequently asked questions

How important is photography to selling a property?


Most people looking to purchase a property or business start their search on the internet. They search for houses that match their criteria – for example price, location and features. When a property is found it usually consists of photos, a description of the property and the agent’s contact details. Research has shown that the quality of the photos shown in their search, will generally determine whether they look further at the property or not. If it’s blurred, dark or uninteresting, the potential purchaser will more than likely bypass the property. It’s that simple. So photography, especially the first image shown, is very important.




How does the sevice work?


Its easy and quick to use our service. You contact us though our website, or via our marketing material and request a photoshoot for your property or business. We will then come at an agreed time to complete the shoot. We then go back to our office, edit the photos and do our thing with video footage, and usually have all images back to you within 24 hours.




Does Open Home Photography only work for realestate agents?


No, Open Home Photography also works for private vendors, Architects, resorts, hotels, motels, lodges, hostels and business owners as well as real estate agents. we also work for magazines and press.




How much time do you spend at the property?


There are many factors that may need to be considered when shooting a property, and as a guideline only.

Standard Shoot 3/4 bed home – 60 mins
30-40 minutes for smaller houses and units 20 mins for exteriors only.
additional 60 when shooting a sunrise or sunset shoot.
Additional charges may apply if the shoot takes longer due to the interior condition being messy, or when the photographer is distracted constantly (for example, if the agent or owner decides to discuss or direct the shoot at the property).

Drone photography can take up to 30 minutes.
Floorplans can take up to 60 minutes.




How many photos wil I get?


Over all, it depends on what package you purchase. There is a limiting factor to how many photos you can upload on a real estate or accommodation site. We suggest that posting 12-15 images is enough to stimulate interest of the property. Of course, if you want more photos, we’re happy to do so, although we may have to charge more, depending on the amount of time taken.




Can you send me the photos straight away?


Although our standard turnaround is 24 hours, we can deliver the photos within 4 hours after the shoot as long as as you’ve arranged it with us beforehand so we can decline other agents requests to book out that time slot.

Please note an additional fee of $140 will be charged.




Will you edit unwanted items from the image?


Yes we will edit unwanted items from within the photos on request, For example remove minor artifacts from structural items such as oil staines on driveways or chipped paint on the condition that those defects will be rectified before the house is sold. However, we suggest caution in case potential buyers rely on retouched photos when they’re making a decision to purchase the property.
Editing out defects and objects can be time consuming and costly. Therefore an hourly fee of $65.00 is charged for touch ups that are requested to removed, It’s always far better if you arrange to have them removed, where possible, prior to the shoot.




Do you charge more for additional editing?


If you require additional editing (for example, to remove objects that were present when the shoot was done or to replace skies, enhance greens of grass, we will charge $65.00 per hour as an additional fee.




How are the photos edited?


We shoot in several formats and styles. from single long exposures tp 3 stop merging.
All photos are edited to correct distortion, cropped and straighten if required, adjust colour temperature, exposure, brightness, contrast, saturation, clarity and sharpness.

We can also smooth and offer HDR should you require it.




Do you work weekends or public holidays?


Because owners and tenants often request weekend shoots we are available saturdays when required. However please keep in mind saturdays often fill quickly and may not always be available.

We can work Public holidays if requested however there is an additional loading charge of $80.00




If the weather is bad should I cancel my shoot?


Photos look better when it’s overcast or raining as bright sunlight creates harsh shadows and the brighter light outside often makes it difficult to shoot inside, especially when filtering though glass windows and doors. Cloud cover eliminates shadows and it’s easier to balance the inside and outside lighting through windows. Clouds can also look much better than blue skies as well, creating depth to the image.

we can also offer sky replacement as no charge, should we be unlucky with weather.
If it is storming it may be required to rebook another time.




Do you shoot sunset or sunrise?


Yes we do! We refer to it as the ‘Golden Hour Money Shot.’
It’s the image that grabs the buyer’s attention and motivates them to look at the home in more detail.
A twilight shoot costs more but it can result in a quicker sale and/or a higher price so it’s usually worth the extra expense.




Is my home sutable for a twilight shoot?


Any house can benefit from a twilight shoot.

However, the ideal property should boast lots of exterior lighting and large, open windows and may have a pool.




How do I download my photos?


We will send you a link to download your images via a secure online Dropbox service.

This link will be sent to the email on the booking form.
If you are a regular user of Open Home Photography you may also download a folder from the cloud which will be linked to your filing structure on your computer, and you have instant drop and drag facilities, just as you would with a local folder.

The advantage of this is that you have instant access and also get notifications when your photos have been uploaded.




What if I don't like the photos?


We want to keep you happy, therefore, If for some reason you are not 100% happy with the photos we take for you we will first need to discuss what is wrong with them. We may either re-edit the images, or re-shoot the property. Please note, if you upload the images to a sales website, or use the images in marketing we will warrant the images as acceptable.

Therefore you may not use or upload images if you are not happy with them. If it is one or two image of a package you are not happy with we will only re-edit the images.




Why do my photos appear to dark or too light on my monitor?


Our monitors are calibrated frequently to industry standards so we get the right colours and exposures. The most likely reason your images appear dark /light or tinted is because your monitor hasn’t been calibrated to industry standards.
You should adjust your monitor’s brightness, contrast and colour temperature controls to mid-range levels. If you require is to re-edited them to suit your taste, we’re only too happy to oblige




What are the terms & conditions of payment and how do we pay?


For new clients, were the client is not a real estate agent, we require an upfront payment.

We issue an invoice with our bank details attached. You also have the option to pay via PayPal using your credit card.

7 Day accounts may be requested for non real estate parties, however a credit check maybe required.
For real estate agents we can set up a monthly account billing cycle , which is renewable on the first day of every month. Payment terms are strictly 7 days.

Our ABN and bank account details appear at the bottom of invoice statements.





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